Dyson Pulls CameraJet Electric Toothbrush From Sale Over Reported Component Issue

Dyson has stopped selling its recently launched CameraJet electric toothbrush after acknowledging that some early units may have been affected by a component problem.

The development comes just over two weeks after the high-tech toothbrush officially launched on 1 September 2026. The product was introduced as one of Dyson's most ambitious attempts to transform the traditional electric toothbrush, combining brushing, mouthwash delivery and AI-powered technology in a single device.

However, the CameraJet has now disappeared from Dyson's website in several markets, while reports from customers have raised concerns about charging problems, water damage and overheating.

According to comments given by a Dyson spokesperson to Singapore-based publication Mothership, some early batches of the CameraJet "may have experienced a component issue". The company said it was working to identify the source of the problem.

Dyson has reportedly told Smile Solutions London, a cosmetic dentistry practice, that the situation does not constitute a formal product recall. Nevertheless, the CameraJet is currently unavailable through Dyson's website, raising questions about whether the company is temporarily pausing sales while it investigates the reported fault.

Reports of problems emerge shortly after launch

The CameraJet was marketed as a major step forward in personal dental care. Unlike conventional electric toothbrushes, the device uses a built-in wide-angle camera and artificial intelligence to analyse the inside of the user's mouth.

The system is designed to identify spaces between teeth and detect areas where plaque may have accumulated. Once a potential problem area is identified, the toothbrush is designed to direct a small jet of mouthwash towards it.

The concept is intended to combine several stages of an oral-care routine into one session. Rather than brushing first and then using other products separately, the CameraJet attempts to bring brushing, targeted mouthwash delivery and cleaning technology together.

Yet reports from some early users suggest that the hardware may not have performed consistently.

Posts shared online have described problems including charging failures, water getting inside the device and overheating. Some customers have also reported issues with the docking station and the mouthwash jet.

On Reddit, one user claimed to have found liquid inside the toothbrush after removing its battery. Another described the experience as feeling like they were testing an unfinished product, mentioning problems with the dock and jet system.

These are individual user reports and should not be treated as confirmation that every CameraJet is affected. Dyson's own statement appears to acknowledge that some early batches may have experienced a component issue, but the company has not publicly established the full scale or cause of the reported problems.

Questions over the toothbrush's water resistance

The reports are particularly notable because water resistance was an important part of the CameraJet's design.

At the product's launch event in Paris, Dyson founder James Dyson discussed the toothbrush's water resistance during a roundtable session. The CameraJet was described as having an IPX7 rating.

An IPX7 rating generally means that a device can withstand temporary immersion in water up to one metre deep for as long as 30 minutes under specified testing conditions.

For an electric toothbrush, water resistance is particularly important because the device is expected to be used around water on a daily basis.

Reports of water entering some units therefore raise obvious questions about whether affected products are experiencing an isolated manufacturing problem or whether there is a wider issue involving particular components or batches.

At the time of writing, Dyson has not publicly provided detailed information about which component may be responsible or how many products could be affected.

Early users also reported practical problems

The reported component issue is not the only criticism surrounding the CameraJet.

The toothbrush's unusual design means that using it correctly requires a different technique from that of a conventional electric toothbrush.

The device uses its camera to identify areas between the teeth, meaning the user's mouth needs to remain sufficiently open for the system to see the relevant areas.

One reported issue concerns the mouthwash spray. Some users have complained that the targeted jets can result in water or mouthwash being sprayed beyond the mouth, potentially creating a mess around the bathroom.

This is particularly relevant because the CameraJet's full cleaning routine is designed to last around two minutes. Keeping the mouth open throughout the process can make the experience less straightforward than using a conventional electric toothbrush.

There are also practical considerations surrounding the amount of mouthwash used during a session. The CameraJet holds approximately 12.5ml of mouthwash, which is a relatively small amount, but users still need to manage the liquid while brushing.

These experiences do not necessarily indicate a defect. Instead, they highlight some of the challenges involved in introducing a fundamentally different approach to everyday toothbrushing.

Charging concerns add to uncertainty

The charging system has also attracted attention from some owners.

One early user described experiencing problems with the docking system. In some circumstances, charging difficulties could potentially be related to a power supply, cable or external electrical issue rather than the toothbrush itself.

However, with Dyson now acknowledging a potential component problem affecting some early units, existing charging difficulties may look different to affected customers.

For owners who have already experienced unusual behaviour from their CameraJet, the company's investigation could therefore be significant.

Dyson has not yet published a detailed public list of affected serial numbers or provided a comprehensive explanation of what customers should do if they believe their toothbrush is faulty.

Consumers who own the device should therefore refer to Dyson's latest official guidance before attempting repairs or making assumptions about whether their individual toothbrush is affected.

What happens next?

The CameraJet's disappearance from Dyson's website comes remarkably soon after its launch, making the situation notable for a product that was presented as a major technological innovation.

The company has said it is investigating the reported component issue, but further details will be needed before it becomes clear whether the problem is limited to a specific early batch or represents a broader reliability concern.

For now, customers should distinguish between confirmed information and reports circulating online. Dyson has acknowledged that some early batches may have experienced a component issue. Reports of overheating, charging failures and water damage have been made by individual users, but the overall number of affected devices has not been established publicly.

The situation may also develop as Dyson completes its investigation and decides whether additional action is necessary.

The CameraJet remains an ambitious product, using cameras, artificial intelligence and targeted mouthwash delivery to rethink how an electric toothbrush operates. Its early sales pause, however, means the technology is now being scrutinised alongside questions about reliability and durability.

Consumers considering purchasing the CameraJet may therefore want to wait for further information from Dyson before making a decision, particularly while availability remains limited.

Source: The Independent on 18 September 2026.

Disclaimer: Reports on social media are anecdotal and have not been independently verified. The reported component issue should not be interpreted as evidence that all Dyson CameraJet toothbrushes are defective. Customers with concerns about a specific device should contact Dyson or an authorised service provider and follow the company's latest safety and product guidance.